Are organisations indifferent about mis-gendering people?

Mis-gendering trans people can cause a great deal of distress and embarrassment to all those involved. This can happen in any interaction, but is most likely during telephone conversations because there are no visual clues to assist. How do organisations that conduct at least some of their business by telephone ensure that all their customers are treated with respect and courtesy?


Beaumont Society member, Lindsay Dearman, took a great deal of trouble to contact 100 large businesses and public and private bodies – including a number of Members of Parliament – hoping to find examples of good practice of how these organisations train their staff who deal with the public through telephone conversations.  We had hoped that these organisations would be so proud of their progressive and inclusive policies that we would be able to share the best practice with all relevant organisations throughout the country to the benefit of everyone.


Sadly, the results of the survey – which are published in the latest issue of the Beaumont Society’s members’ magazine – were a big disappointment. Only 19 of those contacted took the trouble to reply and of those some had not actually made the effort to read the survey – regretting that they were unable to help with our “fund-raising”! We were definitely not fund-raising. All we were trying to find out was whether the staff were given any instructions or guidelines for dealing with voices that did not match the stereotype for the person’s gender, and if so, what training or guidance was provided.We were also interested to know if they received any complaints about mis-gendering and what the policy for dealing with any complaints might be.


The Beaumont Society would still love to hear of examples of good practice that we could publicise to everyone’s benefit. If anyone knows of such good practice please contact our President, Jane Hamlin: Should you know of organisations that are insensitive to these issues, we would also like to hear about them so that we can draw their attention to the good practice.

Trans actor to appear on Neighbours

Georgie Stone, who is a trans actress and advocate for gender diverse youth, will be the first transgender character in Neighbours, the long-running Australian TV soap opera. Georgie, who is 18, suggested the idea for introducing a trans character to the producers of the programme. A great deal of preparation and meetings were involved to ensure that the scripts “accurately integrated parts of her life story” into her character. She has previously starred in other popular Australian programmes.

Welcome to our new-look website

The Beaumont Society is the longest established support group in the United Kingdom for transgender people and their families. The Society is a national mutual-help body run for and by the transgender community. We welcome all transgender people and their partners, regardless of gender, sexual orientation, race, creed or colour, and from nervous newcomers to those who are experienced and confident in their preferred gender.

Welcome to our new-look website. Please explore all the different pages and if you cannot find what you would like to know, just send us a message on the Contact page.

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